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MockMe — AI Interview Coach

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Frequently Asked Questions

I can't log in or access my account. What should I do?

Try resetting your password using the "Forgot Password" link on the login screen. If you still cannot access your account, email support@chava.codes with the email address associated with your account and we will help you regain access.

How do I manage or cancel my subscription?

If you subscribed through the App Store, open your device's Settings, tap your Apple ID, select Subscriptions, and find MockMe to manage or cancel. Changes take effect at the end of your current billing period. For web subscriptions, contact support@chava.codes.

How do I delete my data or my account?

You can delete your account and all associated data from within the app by going to Settings > Delete Account. All your data will be permanently removed within 30 days. You can also request data deletion by emailing privacy@chava.codes.

Is my interview data private and secure?

Yes. Camera video is processed entirely on your device and never leaves it. Audio is used only for real-time transcription and is not permanently stored. All data is encrypted in transit and at rest. See our Privacy Policy for full details.

How do I contact MockMe for help?

Email us at support@chava.codes for any questions, bug reports, or feature requests. We typically respond within 24-48 hours.